Rocky River

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Crisis Hotlines

United Way First Call for Help: 211

2-1-1 is a free community service you can use to get information about social, health, or government resources 24 hours a day.

FrontLine Service

24/7 Crisis Hotline: 216-623-6888 Online Crisis Chat Mon-Fri 3:00pm to 9pm: FrontLine Service, formerly Mental Health Services (MHS), a non-profit 501 (C) 3 organization, helps over 20,000 individuals and families each year struggling with homelessness, crisis and trauma. Founded in 1988, FrontLine Service serves as Cuyahoga County’s provider of choice for homeless and trauma services – from emergency shelter, transitional and permanent housing to Children Who Witness Violence, suicide prevention services, Mobile Crisis, and the Violent Loss Response Team. FrontLine Service is the first responder when crisis strikes. We work side by side with law enforcement to prevent suicides and reduce the impact of tragedy on families in our community.

SafeSchool Helpline

The district has launched a Safe School Helpline, a 24-hour hot line service that allows students, parents and community members the opportunity to anonymously report unsafe behaviors, threats or criminal activities. Helplines have proved effective in reporting issues such as vandalism, drugs and alcohol abuse, weapons, fights, threats, bullying and more. The service also provides 24-hour access to a trained mental health counselor to provide support for suicide intervention, family crisis support or other mental health issues.

Help Keep Our Schools Safe! To make a confidential report, please call

1-800-4-1-VOICE ext. 359 1-800-418-6423

or report online

DoSomething.Org Crisis Hotlines

General Crisis Support by Text: Crisis Text Line: Text "SUPPORT" to 741741 to chat with a compassionate, trained counselor about anything.

General Crisis Support by Phone: Crisis Call Center Call 1-800-273-8255 (24/7) Text ANSWER to 839863 (24/7)

Thursday's Child: Call 1-800-872-5437 (24/7)

Specific issues: Depression & Suicide

The Trevor Project Call 866-488-7386 (24/7)

Live Chat with the Trevor Project (Fridays 4:00 PM to 5:00 PM EST)

Dating Abuse & Domestic Violence

National Teen Dating Abuse 24 Hour Helpline &

Call 1-866-331-9474/tty: 1-866-331-8453 (24/7)

Live Chat with (7 days/week, 5:00 PM to 3:00 AM EST)


National Domestic Violence Hotline Call 1-800-799-7233 (24/7)

Email the National Domestic Violence Hotline (24/7)


RAINN: Rape, Abuse and Incest National Network

Call 1-800-656-4673 (24/7)

Live Chat with RAINN (24/7)


Child Abuse

Childhelp National Child Abuse Hotline Call 1-800-422-4453 (24/7)

National Safe Place Text SAFE and your current location to the number 69866 (24/7) Runaways, Homeless, and At-Risk Youth National Runaway Safeline

Call 1-800-786-2929 (24/7) Live Chat 7 days/week, 4:30 to 11:30 PM CST

Home Free Family reunification program provides free bus tickets to eligible runaway and homeless youth.


National Suicide Prevention Lifeline


Twenty-four hours a day and seven days a week, the Lifeline

provides free and confidential support for people in distress,

prevention and crisis resources for individuals or their loved

ones, and best practices for professionals. An online chat

option is also available, as are numbers for for veterans,

Spanish-speaking individuals, or people who are deaf or hard

of hearing.


Crisis Text Line - Text “4hope” to 741-741

Unveiled in September 2016, any Ohio resident who needs

help coping with a stressful situation can reach out 24/7 by

text to communicate with someone trained to listen and

respond in a method that is private, secure and confidential.

Crisis Counselors provide a personal response and

information on a range of issues, including: suicidal thoughts,

bullying, depression and self-harm.

Data usage while texting Crisis Text Line is free and the

number will not appear on a phone bill with the mobile

service carrier. An algorithm reviews text for severity and

messages that are determined to be from someone at imminent

risk are placed at the top of the queue.